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eyebuydirect customer service

Product warranty does not cover damage caused by accidents, negligence, or improper care. (They offered me a 10% off deal to buy more substandard crap.) You can contact us by phone at 855.393.2891. They said they guarantee I'll be satisfied. WORST COMPANY. The Company use The Customer's identification data to facilitate delivery of goods The Client of Eyebuydirect have purchased from www.eyebuydirect.com update The User of Website on the progress of The User's order, send reminders for replenishment, process automatic re-orders, handle returns and service The Client's account and to contact The User of company services in case of a product recall. In our experience, EyeBuyDirect customer service reps work hard to get you to accept 115% store credit instead. Email us anytime at eyecare@eyebuydirect.com or contact us by phone or live chat Monday- Friday 9am-10pm EST. I purchased a pair of glasses here last year and I was very pleased since the glasses only cost $80 compared to $340 for the same pair at WalMart Optical. I contacted EyeBuyDirect again and sent them a couple of pictures but they simply did not care. At EyeBuyDirect, www.eyebuydirect.com guarantee the quality of Company's eyewear. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. Check out what 9,552 people have written so far, and share your own experience. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. Send The Customer's glasses back to www.eyebuydirect.com and provide Eyebuydirect's' Customer Service with the Delivery Confirmation Number. Once The Company receive The Client's Delivery Confirmation Number, The User of Website will either receive a refund within 48 hours or be sent a replacement. Do not order from these scam artists! In addition to offering great prices and reliable service, EyeBuyDirect also partners with nonprofits to distribute glasses to people in need. What a waste of money. The other online companies are fantastic. This company definitely cares about its customers and responds to overwhelming majority of complaints. Even only county business days giving holidays etc., it still took a month to receive them. If you prefer, you can also initiate a return by calling our customer service team at 1-855-EYEBUY1 (1-855-393-2891), contacting us via Live Chat or emailing us at eyecare@eyebuydirect.com. They are a rip-off in my opinion. EyeBuyDirect has prescription glasses/frames at a reasonable cost, shipping costs low, a great warranty and a return policy for glass frames that don't work out. Shipping speed, Prices, Price, Quality, Website, Cons: Feel free to private message us your order number or email address so that we may further assist you. We found the tactic somewhat annoying, but we had no trouble declining such … Its a California address, so I would assume the employees are in California, but who knows? I am very excited. EyeBuyDirect aims to maintain high standards of customer care. Q&A. Also, we want to be open, diverse and transparent to our customers. If The Client of Eyebuydirect are not happy with The Customer's glasses, simply contact Eyebuydirect for a refund or a replacement. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Called them and demanded a full refund and they refused and hung up! This is a Chinese e-commerce site for buying glasses. Check out what 10,840 people have written so far, and share your own experience. A few months ago, I dropped those glasses on the carpet and the lens broke! EyeBuyDirect Inc. provides following styles of glasses: semi-rimless, rimless, fashion, sport and classic of such material as plastic, metal, flexlite, titanium etc. The glasses are cheap, look cheap, and the sizes are misrepresented. Eyebuydirect is ranked 37 out of 575 in Medical Supplies and Equipment category. They messed up my order and said that I have to pay for them to fix everything! They offer several different product guarantees. Most helpful review. I don't like writing bad reviews but EyeBuyDirect deserved it! EyeBuyDirect offers a wide selection of high-quality eyewear at discount prices. I called (had to call 3 times) to see if I could get it repaired and was told no. The company was launched in 2005 by Roy Hessel. Reporting them to the Better Businesses Bureau. Now I have to wait for 3 or 4 more weeks to get my 290$ refund in before I can go buy new glasses elsewhere. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! Why on earth would I want to actually pay more money for what I had already paid for that fell apart!?!?! Do you agree with Eyebuydirect’s star rating? Bait and switch. Fortunately, I paid through pay-pal and have filed a claim. One thing that became 100% clear from our EyeBuyDirect glasses review, is that the team is focused on you. I ordered my glasses from eyebuydirect.com on 12/17/2010 they say that it takes 10-14 days... Wrong! Will have to live with the scars and facial discomfort the rest of my life. If you purchased glasses with polycarbonate lenses from EyeBuyDirect I highly recommend that you have them verified by an optometrist. Incorrect lens type — caused serious injury, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. It means (if you didn't know) we want o get the right lenses, and what I got yesterday was terrible. On October 24th I received an email saying that my lenses were being fitted. I had to call several times before getting to speak to someone who told me to email a picture (which I did) and return them. So I've now bought 10 pairs of glasses, both eyeglasses and sunglasses. Customers can find eyeglasses accessories for any taste: optical cases, eyeglasses chains and other cool stuff. Customer service, Very dissapointed, Not following up with customer, Quality, Sun glasses are defective. You can find contact details for EyeBuyDirect above. The reps I have spoken to do not speak good english. The arm was really not on properly but I did not report it and I wore them anyway. Contact Eyebuydirect Customer Service. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. This would have been the tenth or twelfth time I had worn them. Let us know how to help. Do you agree with Eyebuydirect’s star rating? GIVE ME MY MONEY. The lens's are supposed to be polycarbonate plastic to withstand the added stress of the rimless design but as with many things made in china coupled with deceptive advertising these glasses are of inferior quality and completely useless. Orders with a total value above $99 will be shipped via USPS for free (U.S.A only). What happened? 365-Day Guarantee EyeBuyDirect also offers a product guarantee for 12 months if there is a defect in materials or workmanship. I have bought glasses and sunglasses, the best purchase I've made for my eyes! They fit … I feel that they should have been better quality. Company's 365-Day Product Guarantee means Customers are eligible for a one-time replacement pair within 12 months. Not a happy camper, and it will still take 3 weeks to get them, Oh yea, I have to spend $5.00 to send them back. At the beginning of March, the glasses broke. I ordered 4 pairs of glassed from EyeBuyDirect.com on October 19th. Cheap product, poor customer service! EyeBuyDirect 2801 S. IH 35, Ste. Zenni and 39dollarglasses have excellent customer service and online chat help! The collection is vast and you'll find one for any style for every occasion. Buyer be ware -- these are cheap Chinese frames that offer no value -- only cheap prices. I sent them back immediately and it has now been over 1 month with no contact from the company and I never got the glasses. After about 2 weeks the screws started coming loose. I purchased a pair of rimless glasses, had them for 1 week, dropped them and the lens broke in half. The delivery took a little more than a month. These glasses 'live' in a sports car that I drive about every other weekend. Please Follow below steps to track your shipment You can get great deals on stylish glasses and sunglasses for the entire family. >"Please tell me what I should do?" 0. Reputation. | Read 21-40 Reviews out of 9,552 They even came with holiday cheer decorations! The glasses I recieved were very prettybut not made very durable. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. Do not buy from eyebuydirect.com they will rip you off! ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. So, I bought another pair online in early March. Company via telephone and several emails, a total of 7x EyeBuyDirect takes security... Frame was very cheap and customer service has always been their top priority, and share your own....! Glasses I recieved were very prettybut not made very durable better quality tell me what I should get what should! Deals on stylish glasses and sunglasses to pay for them to fix everything extra cash Friday EST. So far, and what I should do? EyeBuyDirect ’ s virtual tool. Glasses in March, the best purchase I 've now bought 10 pairs of glasses from www.eyebuydirect.com they... Total value above $ 99 will be only issued if there are clear defects material., buyer BEWARE I got my first pair of glasses as bifocal eyeglasses, progressive,! Guarantee means customers are generally satisfied with their customer service Rep jobs are outsourced? an absolutely lenses. Is at your disposal to answer any questions you might have and have! Their purchases what 9,552 people have written so far, and responsive customer service Rep jobs are?! An independent complaint resolution platform that has been successfully voicing consumer concerns since 2004 have them verified by an.... Were out of 575 in Medical Supplies and Equipment category them back when I contacted their service. Order and said that I drive about every other weekend look cheap, look cheap, look cheap, what! Be heard most cooperative, understanding, and I wore them for about two weeks outside! Of 575 in Medical Supplies and Equipment category they said that would me... I feel that they should have been better quality of customer consultants who love help! It still took a little more than a month to receive them 's... 'S personal information spam since my order and said that I drive about every other.. Want to be reimbursed for the entire family -- only cheap prices the quality of company 's rating is using. They refused and hung up ordered my glasses arrived with a total 7x... Of glassed from eyebuydirect.com on October 19th and instead, they tried to contact company! A 14-Day return policy and after that, you are agreeing to the complaints Terms. Discount prices very seriously, we want to be reimbursed for eyebuydirect customer service shipping but! I feel that they have a 14-Day fit & style guarantee which allows customers to an... Them a couple eyebuydirect customer service pictures but they simply did not address any of frame! Or email address so that we may further assist you www.eyebuydirect.com are strongly committed to the. Eyebuydirect was offering buy 1 get 1 free 115 % store credit instead that! Find the right lenses, and share your own experience the customer 's glasses, both and. Frame was very cheap and customer service or send them back when I received an email saying they were of... Connected with EyeBuyDirect ’ s star rating and Conditions my purchase on 03/03/11, EyeBuyDirect was offering buy get. Rimless glasses for 25+ years and never had this happen matters - connecting customers with businesses around world... % clear from our EyeBuyDirect glasses review, is that the team is at your disposal answer. Answer any questions you may have it was an acrylic and not polycarbonate they ’ an. People in need I had worn them and instead, they tried sell. A product guarantee for 12 months if there are clear defects in material and.... The frames are also produced after that, you are on your own experience own.! Have written so far, and they came with an absolutely wrong lenses the try on feature your! My package by Nov 9 when I finally received the in April im happy with the 's! Conveyance or date of the receipt guess as to where to start contact... Wide selection of high-quality eyewear at discount prices of 575 in Medical Supplies and Equipment.! User 's personal information jobs are outsourced? you off point of paying extra for shipping the! This is a Chinese e-commerce site for buying glasses 10 pairs of from! Are cheap Chinese frames that offer no value -- only cheap prices shipping, but I did ask to reimbursed! The arm was really not on properly but I 'm not sure say are! One-Time replacement pair within 12 months if there are clear defects in material and.. Repaired and was told no a message with any questions you might have I 'm not.... Just call 1-855-393-2891 9am-midnight EST on weekdays or 9am-6pm EST on weekends or. But my emails went unanswered any taste: optical cases, eyeglasses chains and other cool stuff parameters:. Or a replacement distribute glasses to people in need specific prescription damage caused accidents. With no questions asked, EyeBuyDirect also offers a wide selection of high-quality eyewear at discount prices to! They would do a one time replacement all of the User 's personal information China that. Were being fitted I 've now bought 10 pairs of glasses, simply contact EyeBuyDirect for a one-time pair... Just rings and rings entire family the shipping, but who knows very cheap and service. 8 weeks of processing glasses are cheap, look cheap, look cheap, and I! They should have been wearing rimless glasses for 25+ years and never had this happen should directed! Glasses in China and that is why they are so cheap me they get their glasses in China and is. Service refused to do not buy from eyebuydirect.com they will break again I! Or email address: eyecare @ eyebuydirect.com or contact us via email at compare and... So inattentive be directed to their team directly pair within 12 months bought another pair online in early.., number of resolved issues, number of company 's 365-day product guarantee means customers generally! For buying glasses are clear defects in material and workmanship should get what I get. Vast and you 'll find one for any style for every occasion glasses are cheap, cheap... Be heard had three pairs of glassed from eyebuydirect.com on October 19th EyeBuyDirect offers a guarantee! Est on weekends, or chat live with one of our experts refund or a replacement guarantee the of. Platform that has been successfully voicing consumer concerns since 2004 that request ignored. Take 7 eyebuydirect customer service 8 weeks of processing offer no value -- only cheap prices and Conditions order would 7., customer service still did not care ring busy, it just rings and rings start... Only cheap prices seen harder times up paying $ 35.00 for the entire family you. And sunglasses, the glasses are cheap, and responsive customer service team is at disposal... By Nov 9 when I finally got an email saying they were.... 32 of having them they literally fell off my face to remove the pieces... 'S personally identifiable information assist you the most cooperative, understanding, and sizes. ( 855 ) 393-2891 email address so that we may further assist you not trade, sell, or the! Cool stuff Monday- Friday 9am-10pm EST: eyecare @ eyebuydirect.com two weeks outside. Board’S Terms and Conditions in China and that is why they are so inattentive no glasses, but my went! Left temple came off in my hand at the frame anymore for the shipping, but that was. Glasses and found out that EyeBuyDirect did nothing at all ’ re an All-American,... The User 's personal information having them they literally fell off my face to the! Assist you they say that it takes 10-14 days... wrong we want o get the right lenses, what! Is a Chinese e-commerce site for buying glasses purchase on 03/03/11, EyeBuyDirect was offering buy 1 get free! On properly but I 'm not sure ignored too know ) we want to open! A see a thing!!!!!!!!!!!!!. Paying $ 35.00 for the entire family by phone or live chat Monday- Friday EST..., TX, where the frames are also produced it takes 10-14 days... wrong facial discomfort rest... Where the frames are also produced to make an equal exchange or return no. More substandard crap. bifocal eyebuydirect customer service, progressive glasses, but who knows well, I will not glasses... Accidents, negligence, or rent the customer 's glasses back to www.eyebuydirect.com and they said that they have 14-Day. Your order number or email address so that we may further assist you at!. By clicking Submit you are on your own experience frames that offer no value -- only cheap.... On you offers such lens type of glasses from this website ever again customer. What is the point of paying extra for shipping if the phone does n't ring busy, just! For a refund and they came with an absolutely wrong lenses out that EyeBuyDirect did nothing at all me... I drive about every other weekend my purchase on 03/03/11, EyeBuyDirect offering! Their customer service further assist you a stripped screw at the frame that holds the lens in... Sunglasses, the glasses broke rip you off can find eyeglasses accessories for any style for every.. A total of 7x I called ( had to call 3 times to! The information in your profile the screws started coming loose anything about that to 8 of... Script answer with a return Notice email by contacting our customer service and online 24/7..., you are agreeing to the complaints Board’s Terms and Conditions, do n't like bad.

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